Privacy
In short: your documents are yours, only you can see them, and deleting your account deletes everything. The details are below.
What we collect
To run Adaptadoc we need a small amount of information from you:
- Your account details: the email address you sign up with and, if you choose one, a display name.
- The documents you upload, so we can check and repair them and keep a copy for you to download.
- Your credit balance and purchase history, so you can see what you've bought and download receipts.
- Basic technical records needed to run the service securely, such as sign-in activity.
Your documents
Documents you upload are stored privately against your account. No one else can see them — not other users, and not through the site.
When you delete a document, both the original and the repaired copy are deleted. Deleting your account removes every file and record we hold for you.
We do not use your documents to train AI models, and we do not share or sell them.
Payments
Payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers — we only keep a record of the purchase (the pack, amount, date and a link to Stripe's receipt) so your account page can show it.
If a payment is refunded or disputed, the corresponding credits are removed from your balance.
How we use your information
We use your information only to provide the service: repairing your documents, keeping your history and balance, processing payments, sending essential account emails (such as sign-in and password reset), and keeping the service secure.
We do not sell your personal information, and we do not send marketing email unless you ask for it.
AI processing
Writing image descriptions uses an AI service. Only the minimum needed to write a description — the image itself — is sent for that purpose, never the rest of your document's content.
Cookies and sign-in
We use only the cookies and local storage needed to keep you signed in. We do not run advertising trackers.
Your rights
You can download your repaired documents, see your purchase history, and delete your account yourself at any time from the Account page. If you have a privacy question or request you can't handle yourself, contact us and we'll help.
Changes to this policy
If this policy changes in a way that matters, we'll note it here. This page was last updated in October 2026.
Questions?
The FAQ covers the most common ones, including who can see your documents.